Terms & Conditions

Effective date: 5 October 2026 · Last updated: 13 October 2026

1. Operator, scope and acceptance

Rent Roll Pulse is operated by VA Real Estate Pty Ltd trading as Rent Roll Solutions (ABN 93 640 040 222) (“we”, “us” or “our”). These Terms apply to the Rent Roll Pulse mobile application and browser platform, together called the “Service”.

By accepting these Terms during registration or subscription, you agree to them. We make these Terms available before acceptance. If you act for a business, you confirm that you are authorised to accept these Terms on its behalf. References to “you” include that business where applicable.

The Privacy Policy explains our handling of personal information. Your acceptance of these Terms does not replace any separate consent required by law.

2. Eligibility and accounts

You must be at least 18 years old and located in Australia to use the Service. The Service is intended for rent roll owners, authorised agency personnel and other authorised business users.

Provide accurate account information and keep it current. Protect your credentials and notify us promptly of suspected unauthorised access. You are responsible for activity you authorise through your account, but this does not make you responsible for loss caused by our failure to meet our legal obligations.

Do not share an individual login. Additional users may access the Service through supported authorised-user arrangements, where available.

3. Service and feature availability

The Service provides portfolio assessment and planning tools, including Health Scores, market comparison, indicative value estimates and valuation goal scenarios, where included in your plan. Available features and plan limits are described before you subscribe.

Some features may differ between the mobile and browser versions. Do not assume that every feature is available on every device or plan. We identify material differences in the relevant product or plan information.

A free Health Score or other free feature does not itself establish a paid subscription. Any paid commitment requires the subscription process and disclosures described below.

4. Inputs, Health Scores and market comparison

You are responsible for entering accurate, current information using the definitions, periods and instructions displayed in the Service. You must have lawful authority to submit the information. Unless expressly stated, we do not independently verify inputs or inspect underlying records.

Health Scores and market comparisons reflect the inputs, calculation methods and assumptions used at the relevant time. They may not identify every operational, legal or commercial risk. A favourable score does not certify compliance or establish that a portfolio has no material issues.

Comparisons may be affected by sample size, geography, portfolio mix, reporting definitions and the age or quality of available data. A market comparison is not a prediction of your performance. Where methods or assumptions change, results may not be directly comparable with earlier results.

5. Indicative value estimates and valuation goals

Value estimates are indicative calculations, not formal valuations or representations of an achievable sale price or lending value. Actual outcomes may differ because of market conditions, portfolio quality, contractual rights, retention terms, due diligence findings and other factors.

The valuation goal feature lets you select a target rent roll value and a timeframe. It works backwards to calculate indicative supporting figures for properties under management, average weekly rent, annual management income per property, annual management income and the valuation multiplier under the Service’s assumptions. The meanings and calculation bases of these metrics are those displayed in the Service.

The supporting figures are derived planning scenarios, not individual metric goals independently set by the user. The feature does not guarantee that a target value will be achieved, or that the supporting figures can be reached within the chosen timeframe.

Outputs do not constitute legal, financial, tax, credit or compliance advice, a formal valuation, or a due diligence report. Obtain appropriate independent advice and verify relevant records before making acquisition, sale, finance or other material decisions. This clause does not limit any rights that cannot lawfully be excluded.

6. Plans, prices and the free trial

Before a paid subscription is accepted, we display the price in Australian dollars, applicable GST treatment, billing period, included features, any minimum commitment, trial conditions and whether the subscription automatically renews. Your subscription confirmation records the applicable offer.

Rent Roll Pulse offers a 14-day free trial of the Professional plan to new accounts. No payment details are required to start a trial, and one trial is available per business. The trial does not convert automatically into a paid subscription: nothing is charged unless you choose a plan and enter your payment details. We email you before the trial ends. When the trial ends without a subscription, access to paid features pauses and your account information is retained as described in the Privacy Policy, so you can subscribe later and continue where you left off.

The Professional plan is $79 per month including GST for one rent roll, billed monthly in advance. The first charge is taken when you subscribe, and the subscription then renews automatically each month at the disclosed price until cancelled.

We do not charge for a free feature merely because you create an account. If we ever offer a trial that converts to a paid subscription, we will disclose that conversion and the amount and timing of the charge before you enrol.

7. Payments, renewal and cancellation

Payments are processed by Stripe. The mobile app does not sell subscriptions or take payments. Unless the offer states otherwise, an automatically renewing subscription renews for the disclosed billing period at the disclosed price until cancelled.

You can cancel at any time under Subscription in your account settings on the browser platform, or by emailing hello@rentrollsolutions.com.au. There is no advance cancellation deadline: a cancellation stops the next renewal, and your access continues until the end of the month you have paid for. We confirm cancellations by email.

Removing the app from a device does not cancel a subscription. Deleting your account (section 14) cancels any active subscription automatically.

If a payment fails, we notify you and provide a reasonable opportunity to resolve it before restricting paid access, except where immediate action is reasonably necessary for fraud or security reasons.

8. Refunds and consumer rights

Nothing in these Terms excludes, restricts or modifies a right, guarantee or remedy that cannot lawfully be excluded, restricted or modified, including under the Australian Consumer Law.

You may be entitled to a refund or other remedy where the Service fails to meet applicable consumer guarantees. Contact us with details of the issue.

Subject to applicable law and the remedies in these Terms, cancellation for change of mind does not ordinarily result in a refund of the unused portion of the current billing period. Any different refund offer will be disclosed before purchase.

9. Changes to plans, features and terms

We may make reasonable changes to maintain security, correct errors, comply with law or improve the Service. We will provide reasonable advance notice of a material adverse change to a paid plan, price or these Terms, except where urgent legal or security action requires shorter notice.

A price increase takes effect no earlier than your next renewal after the notified change and must allow a reasonable opportunity to cancel before that renewal. We do not retrospectively increase the price of an already-paid subscription period.

If a change materially reduces the paid Service during your current period, we will offer an appropriate remedy, which may include continuing the agreed features for that period or allowing cancellation with a proportionate refund for unused affected access. This is additional to any statutory remedy.

Updated Terms apply prospectively as lawfully notified and accepted where required. They do not remove accrued rights or retrospectively authorise a new use of your data.

10. Your information and confidential portfolio data

As between you and us, you retain your rights in the information you submit. You grant us a limited, non-exclusive permission to host, process and use it as reasonably necessary to provide, maintain, secure and support the Service. The current application does not use customer information to train AI or machine-learning models or generate industry benchmarks from customer data.

We treat identifiable portfolio information and performance results as confidential. We do not sell or rent it or disclose it to other users or agencies without your permission. Access by authorised personnel and providers is limited to what is reasonably necessary for their role, subject to appropriate confidentiality and security arrangements.

Disclosure may occur with your consent; to necessary service providers and confidential professional advisers; where required or authorised by law; or where reasonably necessary and legally permitted to investigate fraud, protect security or prevent serious harm. We limit disclosure to information reasonably necessary for the purpose.

The current application does not generate industry benchmarks or broader industry insights by aggregating identifiable customer portfolio data. If this use is introduced, we will provide appropriate notice, update these Terms and the Privacy Policy, and obtain consent where legally required. Any information used for that purpose will be aggregated or de-identified with safeguards against re-identification, including considering small groups and distinctive combinations. Identifiable testimonials or case studies require separate permission.

Do not submit unnecessary third-party personal or sensitive information. If permitted integrations or uploads are introduced, you remain responsible for having authority to supply the relevant information.

11. Permitted use and intellectual property

We grant you a limited, non-exclusive, non-transferable right to use the Service for your lawful business purposes within your plan. Our software, branding, calculation methods and original content remain our intellectual property or that of our licensors. This does not transfer ownership of your submitted information to us.

You must not unlawfully access another account, interfere with security or operation, introduce malicious code, scrape or bulk-extract protected content without permission, or copy, resell or sublicense the Service. You must not reverse-engineer or decompile software except to the extent permitted by a right that cannot lawfully be excluded.

You may use outputs legitimately generated through your account for internal business planning and share them with your authorised professional advisers. Do not present an indicative output as a formal valuation, compliance certificate or independently verified due diligence report. Preserve material qualifications when sharing an output.

12. Availability and external services

We take reasonable care in providing and maintaining the Service. Access may be interrupted by maintenance, technical faults or events beyond our reasonable control. We give reasonable notice of planned material interruptions where practicable and take reasonable steps to restore service.

We do not promise uninterrupted or error-free access, but this does not exclude applicable consumer guarantees or our obligation to exercise due care and skill. You should retain your own underlying records rather than use the Service as your sole record repository.

External services and links may have separate terms. We remain responsible for our obligations under these Terms and applicable law; the use of a service provider does not by itself remove those obligations.

13. Liability

The qualifications in these Terms apply only to the extent permitted by law. We do not exclude liability for fraud or wilful misconduct, or any liability or remedy that cannot lawfully be excluded or limited.

To the extent permitted by law, we are not liable for loss to the extent caused by inaccurate or unauthorised information you supply, your unlawful misuse of the Service, or reliance on outputs contrary to the clear qualifications provided, except to the extent our own breach, negligence or other legally actionable conduct contributes to the loss.

14. Deleting your account, suspension and termination

You can delete your account at any time in the app (Settings → Account → Delete account) or on the browser platform. Deletion is permanent and cannot be undone. Your account, agency profile, figures, history, valuation goals and uploaded files are removed as described in section 12 of the Privacy Policy. Any active subscription is cancelled at the same time, so no further payments are taken. Except where the law requires otherwise, unused time in the current billing period is not refunded.

We may suspend or terminate access where reasonably necessary because of a material breach, unlawful activity, non-payment, or a genuine security threat. For a breach capable of remedy, we ordinarily give notice and a reasonable opportunity to fix it. Immediate action may be taken where necessary to protect users, security or comply with law.

Our response will be proportionate to the issue. Where lawful and practicable, we explain the reason and provide a contact route to dispute an error. Suspension does not automatically forfeit statutory refund rights.

If we permanently discontinue the paid Service for reasons unrelated to your breach, we give reasonable notice where practicable and refund unused prepaid access on a proportionate basis. Before closure, we provide a reasonable opportunity to retain your information in a format supported by the Service, where lawful and technically practicable. We do not promise an export feature that is not available.

15. Complaints, governing law and general provisions

Contact us with service or billing complaints. We investigate and aim to provide a substantive response within 30 days, explaining any delay and an updated timeframe. You may pursue statutory remedies or approach a competent regulator or tribunal without completing a compulsory internal dispute process.

These Terms are governed by the laws of Queensland and applicable Commonwealth law. Subject to mandatory legal rights, Queensland courts have non-exclusive jurisdiction. This does not prevent access to another court or tribunal with lawful jurisdiction.

If a provision is invalid or unenforceable, it is severed to the extent necessary and the remaining provisions continue where legally possible. A failure to enforce a provision on one occasion is not a waiver of future rights.

Separate consulting or due diligence engagements require their own agreed scope and fees; a Service subscription does not itself include those services.

16. Contact

VA Real Estate Pty Ltd trading as Rent Roll Solutions
Email: hello@rentrollsolutions.com.au · Phone: 0403 066 251 · www.rentrollsolutions.com.au