Welcome.
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1 · Download the app
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2 · Join the community
Members-only community for principals and BDMs.
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3 · Knowledge Hub
6 in-depth articles on the biggest rent roll operating decisions.
Watch how to use Rent Roll Pulse
A 60-second walkthrough of the app, the health score, and the monthly target workflow.
Your best PM just resigned. It will cost you $47,000.
Replacing a mid-tier PM in an Australian agency costs 4–7× their monthly salary once you count the losses nobody puts on a spreadsheet.
The 2% arrears ceiling, and the four loops breaking it
If your arrears rate won't drop below 2%, the fix isn't more phone calls. It's usually one of four broken loops upstream of the arrears list.
Buyers value your rent roll 30% lower than you do. Here's what they see.
The multiplier is the last thing buyers calculate. It's also the first thing sellers obsess over. Four haircuts happen before the multiplier is ever applied.
Why 180 doors sometimes beats 260, and always will
Australian rolls hit a service-quality ceiling somewhere between 140 and 180 doors per PM. Past that, you're growing revenue and destroying value at the same time.
You lose the landlord in the first 90 days. They walk three years later.
The decision to leave your agency is almost always made in the first 90 days of the relationship, even when the landlord doesn't act on it for years.
The most expensive habit in Australian PM: discounting the fee
Landlords don't choose the cheapest agency. They choose the one that reduces the ambiguity of handing over a $700k asset. Fee is the excuse, not the reason.
Got a story worth sharing?
Written something your peers should read? Send us your article, a case study from your agency or an idea for one. We publish the best contributions in the Knowledge Hub, with full credit to you. You can also email it to hello@rentrollsolutions.com.au.